drag, Drag, DRAG!

Work has been a drag today - there were a of call offs on the attendance line, call volume was higher than the already really high forecast, productivity is lower than usual, etcetera...

Hopefully tomorrow will be a better day. We scheduled 2 classes of Year End Training for our CCP's to assist them with issues normally encountered during the first quarter of the year and we wouldn't want to have to cancel that to save service level tomorrow. I'm happy though 'cause my request to have Friday off this week was approved so I'm off starting Wednesday and won't be working until Monday.

Yipee!

Still haven't decided if I should go home on New Year's eve or not. I'm having second thoughts about going out but I'm too lazy to have to travel all the way to Cainta again. Ryan and the rest of the gang will be staying at Shangri-La hotel at EDSA so I'll be pretty much alone in our place. Maybe I should invite my other friends over instead, given they don't have work.